Terms & Conditions

1. Introduction

The Golden Carers Shop is operated by Golden Carers, Australian Business Number 47 571 013 197.

This Golden Carers Shop User Agreement (the “Agreement”) is a legal document which sets out your rights and obligations, and those of Golden Carers (“Golden Carers” or “we”).

You must take the time to read and understand this Agreement before registering for a Golden Care Tools account. By registering, you accept that you are entering into a contract with us on the terms of this Agreement.

2. Our Services

Golden Care Tools is an online eCommerce website that is provides products to be purcahsed.

We reserve the right to change the pricing and/or availability of this service or our products for any reason and without notice.

Golden Carers is not responsible for non-delivery or technical limitations of the end user for any reason. We provide a frequently asked questions page and Contact form if you need help.

3. Content

If you object to anything on our website, please let us know by contacting us via our Contact form, with as much detail as possible. We take your views into account and will take whatever action we deem appropriate (including, sometimes, no action).

We do occasionally make mistakes and are grateful when you alert us to them. We will correct mistakes where appropriate and possible but have no obligation to do so.

We always do our best to be accurate, but Golden Carers does not guarantee the accuracy of any content provided.

We are not responsible if information on our website is not accurate, complete or current.

We are not responsible for the way you use the information on our website.

4. Golden Carers Shop Products,

At Golden Carers we understand that buying online is not the same as in a store, where you can see and feel products, and the product you receive may be different to what you expected. All our products are of extremely high quality however if for some reason you are not happy with your purchase, we will happily exchange or provide a refund for the item subject to the following being met:

  • Refunds, and Exchanges
    • All items returned for exchange or refund must be returned new and in the same condition as they were sent, in original packaging, undamaged. Should items not be received back in this new condition they will be returned to the customer with the return shipping cost the responsibility of the customer.
    • All items must be returned within 14 days of purchase.
    • Exchange or refund will only be given on the value of the item/s. Delivery charges are not refundable and additional delivery charges will be incurred unless the item is faulty, as described in the faulty goods area.
    • Sale items are not refundable.
    • Please call or email us first to advise that you will be returning the goods and whether you would like a replacement, alternative item or refund.
    • All refunds will be issued via the same method used to purchase the items.
  • Faulty Goods
    • All items at Golden Carers are of a high quality and are thoroughly checked before being packaged and sent to you. Should an item fall below these high standards and arrive faulty please contact us within 14 days via phone or email to arrange an exchange. No charge will be incurred by you for any extra postage. Please contact us to arrange return postage.
    • Standard warranty periods apply and vary depending on the individual product. Please contact us however in the first instance so we can advise of how to proceed.
  • Out of stock items
    • Should an item you order that has been paid for in your order be temporarily out of stock, Golden Carers will contact you immediately to advise expected delivery time. You can choose to either change or cancel your order at this time.
  • Pricing
    • All prices are listed in Australia Dollars and are inclusive of GST. Golden Carers reserve the right to change prices at any time without notice.
  • Loss or damage in transit
    • At Golden Carers we take great care in packaging all orders. Australia Post is a reliable mailing service, however unfortunately sometimes mishaps can occur. Should a package be delayed, arrive damaged or not at all, please contact us immediately by email or phone so we can discuss the issue.
    • Please note however that Golden Carers will not be held accountable for items that are damaged or lost during transit and all risk passes to the customer upon delivery at Australia Post. We will however assess each matter on a case by case basis.

5. International Use

Users from all over the world have access to our website. You agree to comply with all local rules regarding online conduct and acceptable User Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Australia or the country in which you reside.

6. Indemnity

You agree to indemnify Golden Carers from any and all liabilities, losses, costs, claims and expenses incurred directly or indirectly (including reasonable legal fees) that may arise from your use of the Golden Carers Shop or your violation of these Terms and Conditions. This indemnity includes both any liability to third parties, and other costs and losses incurred by Golden Carers.

7. Usage and Modification of Our Services

Golden Carers reserves the right at any time to modify or discontinue, temporarily or permanently, any of our services or products, with or without notice.

You agree that Golden Carers shall not be liable to you or to any third party for any modification, suspension or discontinuance of our products or services.

8. Consequences of Violating This Agreement

If you violate, breach or act against the letter or spirit of these Terms and Conditions, Golden Carers reserves the right to suspend or terminate your access to our website and our Members-only content, even if your Membership period is not finished. We may take any other action against you if we feel it is appropriate.

9. Links to Other Websites or Resources

Where links are provided to other websites or resources, Golden Carers has no control over these sites and resources and is not responsible for their availability, does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

You acknowledge and agree that Golden Carers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

10. Use of Golden Carers Materials

All content and functionality presented on our website are subject to copyright. You may not reproduce, extract, share or otherwise make available to third parties any part of our website. We protect our property.

11. Availability of our Website

We do our best, but do not guarantee that our website will operate continuously without interruptions or be error free.

12. Limitations of liability

Golden Carers’ liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, use of the Website and/or any Golden Carers service shall be limited to the amount paid by you (if any) in the 12 months preceding the event giving rise to the claim.

You expressly acknowledge and agree that in no event will Golden Carers or its affiliates, suppliers or Resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the Service, or the provision of or failure to provide technical or other support service, whether arising in tort (including negligence) contract or any other legal theory, even if Golden Carers, its affiliates, suppliers or Resellers have been advised of the possibility of such damages.

13. Intellectual property

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Golden Carers or other third-party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners including us.

Any material or information downloaded from our website is subject to Copyright Terms. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our website without prior written authorisation from a director of Golden Carers.

14. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Statement.